30-day returns
Most physical items can be returned within 30 days of delivery if they're unused, complete and in the original packaging.
Cancelling an order
Contact us right away at orders@primeshopnow.com or +1 602-555-0186. Unshipped orders can be cancelled for a full refund.
Items that can't be returned
- eGift cards and software codes once delivered.
- Opened supplements, patches, personal care items and pet food or supplements.
- Used, damaged or incomplete items.
- Final-sale items.
Damaged or wrong items
Tell us within 7 days of delivery with your order number and a photo. We'll replace the item or refund it in full, including return shipping.
How to return
- Email orders@primeshopnow.com with your order number and the items you're returning.
- We'll reply within one business day with a return authorization and instructions.
- Pack the items securely and ship them with tracking.
Please wait for authorization before shipping. Unless the return is due to our error, return shipping is your responsibility and original shipping charges aren't refunded.
Refunds
Once your return is received and inspected, we'll email you. Approved refunds go to your original payment method within 5–10 business days; your bank may take longer to post them.
Exchanges
To exchange an item, return it for a refund and place a new order.
Gifts
Gift items shipped directly to you are refunded as store credit. Other refunds go to the original purchaser.
Contact
Questions about this page? Get in touch with Prime Shop Now:
Phone: +1 602-555-0186
Email: orders@primeshopnow.com
Our mailing address and hours are on the Contact page.